Returns & Order Issues

Oils, perfumes, colognes, and cleansing waters

Due to the personal and hygienic nature of these products, oils, perfumes, colognes, spiritual colognes, and cleansing waters are final sale and are not returnable or exchangeable.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email theblackcatesoteric@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and a photo so we can help with a replacement or refund.

Other products

Please check the individual product listing for any item-specific return terms. If you have a question about a return or exchange, contact us before sending an item back.